Technical Support

Our Technical Support team is available around the clock to assist with diagnosing issues, resolving technical challenges, and ensuring smooth operations. Rely on our expertise for prompt, effective solutions that keep your business running at peak performance, helping you maintain efficiency, minimize downtime, and achieve reliable, uninterrupted success every day.

 

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Warranty

Our Warranty service covers essential components, including hard drives, processors, RAM, power supplies, and network interfaces. Designed to ensure reliability and peace of mind, this comprehensive coverage protects against faults in critical hardware elements, helping your business maintain stable operations and safeguard against unexpected hardware issues.

 

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Sales Support

Our Sales Support team is here to facilitate your business needs, from order inquiries to bulk pricing and customized sales consultations. We specialize in providing tailored solutions for large-scale and enterprise-level orders, ensuring competitive pricing and dedicated assistance. Connect with us to explore how our offerings can align with your business objectives.

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Other Question?

Our team is available to address any additional inquiries you may have, from unique product requests to specific service-related questions. We provide flexible, tailored support for businesses seeking information beyond standard categories. Check the FAQ section below for common questions, or contact us directly for personalized assistance.

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Global Warranty Coverage

At octoserver, we stand behind the quality and reliability of our servers and equipment. Every new product includes a 3-year international warranty covering all hardware components against defects in materials or workmanship. For added peace of mind, we also offer extended warranty options of up to 5 years and Global On-Site Support.

Note: This warranty does not cover damage due to misuse, unauthorized modifications, improper installation, or external factors such as power surges.

Frequently Asked Questions (FAQ)

Frequently Asked Questions: Warranty

Q: Do we offer a warranty?

Yes, we offer a 3 year international warranty. If anything breaks we will send you a new replacement unit. We also offer extended warranty for up to 5 years.

 

Q: Do we accept returns?

No, We do not accept returns. If the item is defective or has been damaged during shipping we will replace it free of charge.

For more information, please see our Sales and Refund policy.

 

Q: Replacement Parts

If you need a new part and you’re within your warranty period, we will replace the part free of charge.

Please use the contect form below to create a new warranty request. Once we receive your request we will review it and provide an update for you.

Frequently Asked Questions: Shipping

Q: Can we use a shipping forwarder?

If you would like to use a shipping forwarder, we can set that up. We require a MOQ of 20 units plus a delivery charge of $20 per unit.

Because of how our warehousing is set up, invoicing, and order management, it uses up a lot of our sales team and packing team’s time to make custom shipments.

 

Q: What shipping options do we provide?
US and Canada
  • DDP AIR EXPRESS (DOOR TO DOOR, 10-20 DAYS)
  • DDP EXPRESS SEA (DOOR TO DOOR, 20-35 DAYS)
EU and the rest of the world
  • AIR DDU (10-20 DAYS, DOOR TO DOOR)

Note: Please understand this is a range and can change at any moment depending on holidays, weekends, and shipping delays.

 

Q: How long does shipping take?
  • Your payment has to be verified first before we can start processing your order.
  • We will provide a tracking number before all orders are shipped out.
AIR DDP USA/CANADA

All AIR DDP shipments to the USA/CANADA are mostly sent in bulk. Once the payment is verified, this shipping method can take 10-20 days, sometimes more depending on weather, how busy carriers are, etc. When your order is unloaded and scanned from the plane, you will be able to see an update on the tracking information. Sometimes this will not show up until the order is scanned first. If you see this, please do not worry, that’s normal.

SEA DDP USA/CANADA

All SEA DDP shipments to the USA/CANADA are mostly sent in bulk as well. Once the payment is verified, this shipping method can take 30-40 days, sometimes more depending on weather, shipping logistics, and more. When your order is unloaded and scanned from the vessel, you will be able to see an update on the tracking information. Sometimes this will not show up until the order is scanned first. If you see this, please do not worry, that’s normal.

AIR DDU WORLD

All AIR DDU shipments to the World are mostly sent in bulk. Once the payment is verified, this shipping method can take 10-20 days, sometimes more depending on weather, how busy carriers are, etc. When your order is unloaded and scanned from the plane, you will be able to see an update on the tracking information. Sometimes this will not show up until the order is scanned first. If you see this, please do not worry, that’s normal.

 

CUSTOMS

There are times when orders are reviewed and held by customs, which can cause a delay in delivery. Each scenario can be different, and we ask that you help us by providing any information that is asked for you by customs or if we reach out to you via email.

 

Q: Customs, import tax, and duties

Currently, for North America and Canada, we ship DDP (Delivered Duties Paid)

For EU and the rest of the world, we ship DDU (Delivered Duties Unpaid)

All buyers are responsible for bearing the cost of customs and import tax if applicable. Please check the invoice for the delivery terms if the shipping option already includes import duties, tariffs, or tax.

 

Q: Where do you ship from?

Our main manufacturing and shipping warehouse is in Tallinn, Estonia.

Q: Where we ship to?

If you are encountering the message NO SHIPPING OPTIONS WERE FOUND, we don’t currently ship to your country.

If you need us to ship to your country please contact us at support@octoserver.com and we might be able to ship the goods for you using your agent.

 

Q: How much is shipping?

If you want to know how much something costs, simply add it to your cart and put in the shipping address where it will be sent. The total price is what you will pay from us, including shipping*.

On the product page, select which version you would like and you will also see our discounts for bulk purchasing, which is also available through the website.

US and Canada are DDP, which means that the duties and taxes are paid for you. Everywhere else is DDU, which the customer is responsible for paying.

*If you’re doing a wire transfer, then you’re responsible for paying all fees with your bank.